Civy Twin

James Alexander Iserman

ITIL Process Manager - Major Incident Management• 11+ years

"ITIL Process Manager - Major Incident Management specializing in adaptability, apache, budget management"

Computacenter

11Years Experience

Available forNew Opportunities

Instant fit insight

Instant job-fit analysis

AI-powered matchingEvidence-backed signals

Paste the role or key responsibilities and I'll map James's experience to them— surfacing strengths, risk areas, and smart follow-up prompts for your interview loop.

~5 second response

Experience & Impact

Impact-driven achievements and quantified outcomes

ITIL Process Manager - Major Incident Management

ComputacenterFeb 2024 – Present

Managed high-impact incidents within an international corporation under a managed service project framework. Oversaw follow-up activities through the problem management process and contributed to continual service improvement initiatives. Coordinated efforts across change management, complaint management, service agents, technical experts, corporate partners, and providers. Facilitated communication with operations, stakeholders, and senior management within a global cooperation structure.

Front End Developer

Ujamii Smart SolutionsApr 2023 – May 2023

Development of business websites and web applications. Design and implementation of invoice templates for Shopware-based online shops. Integration of interfaces into third-party applications. Execution of custom styling based on screen designs.

Web Developer

Agentur Minze aufs PapierNov 2020 – Mar 2023

Strategic planning and execution of online marketing campaigns. Development of websites based on customer-specific design requirements. Close collaboration with the online editorial team to align development concepts with content strategies. Integration of external resources for transactional emails and newsletters. Maintenance and administration of webshops (Shopware, Shopify, WooCommerce). Management of web servers (Apache and SQL databases), including domain setup and maintenance of domain name servers.

Signature Projects & Case Studies

Deep dives showing how I think and deliver

Inspect My Site

Problem

Inspect My Site

View details →

Education & Credentials

Education

Bachelor of Arts · Tourism and Event Management

SRH Hochschule Berlin - Campus Dresden2014–2017

Certifications & Licenses

ITIL Foundation v5

PeopleCert

Follow-ups to ask

Interview prompts tailored to this candidate

No follow-ups available right now.

Key Highlights

Scannable wins & credibility signals

7 Companies

Diverse industry exposure

Adaptable & well-rounded

Versatile

35+ technical skills

Full-stack capabilities

Client Partner

Facilitated cross-functional communication across global operations, stakeholders, and senior management within a worldwide cooperative structure.

Leadership & Decision-Making

Senior-level impact and strategic influence

Strategic Decisions

Defined strategy and roadmaps as ITIL Process Manager - Major Incident Management at Computacenter

Team Building

Management of incidents with major impact on an international corporation within the framework of a managed service project.

Skills & Expertise

Grouped by expertise area for easy scanning

Other Skills

adaptabilityapachebudget managementbudgetingchange management

Soft Skills

collaborationcommunicationmentoring

Databases & Storage

sql

Cloud & Infrastructure

adobe creative cloud

Programming & Development

javascriptnode.jsphp

Personal Interests

Beyond work — hobbies, books, and passions

Books

Edgar Allen PoeGeorge R. R. MartinIsaac AsimovJ. R. R. Tolkien

Sports & Fitness

CyclingGymVolleyball

Travel

IcelandIrelandNetherlandsSpainUK